IT your people actually like
Devices, desktops, collaboration and support measured the way it should be: by employee experience. We manage the workplace estate and commit to XLA targets, not just ticket counts.
What this practice delivers
Modern Device Management
Zero-touch provisioning, unified endpoint management and lifecycle services for Windows, macOS, iOS and Android fleets.
Virtual Desktops & DaaS
Azure Virtual Desktop, Citrix and cloud PC estates sized, secured and cost-tuned for hybrid work.
Collaboration Platforms
Microsoft 365 and Google Workspace architecture, governance, migration and adoption — with sprawl kept in check.
Experience-Level Service Desk
24/7 omnichannel support in 14 languages, with AI-assisted resolution and a first-contact-fix rate above 78%.
Experience Analytics
Digital-experience monitoring on every endpoint finds slow logins, failing apps and Wi-Fi dead zones before users complain.
Workplace Security
Endpoint detection, conditional access and data-loss prevention that protect users without treating them as suspects.
What clients typically achieve
The engagement, step by step
Measure Experience
Endpoint analytics baseline the real employee experience — device health, app performance, sentiment — in 30 days.
Fix the Top Friction
Data shows what actually hurts productivity; we fix the top ten issues before changing any process.
Automate Support
Self-heal scripts and an AI assistant resolve routine issues instantly; humans handle what deserves humans.
Commit to XLAs
We contract on experience scores and productivity metrics, reviewed with you monthly — and tied to our fees.
Before you ask
An SLA measures our activity — how fast tickets close. An XLA measures your employees' reality — can they log in fast, do their apps work, are they satisfied. We contract on both, because a closed ticket and a happy user are not the same thing.
Yes. We offer co-managed models: your L1 with our tooling and automation, our L2/L3 behind it — or any split that fits your team.
App-level containerization and conditional access protect corporate data without managing the whole personal device — privacy for the employee, control for you.
Yes — procurement, imaging, doorstep delivery, swap and certified disposal across 32 countries through our logistics partners.
Often combined with
Network & Edge
Office and remote connectivity engineered for real application performance.
Learn moreAI, Data & Analytics
Copilot and workplace AI rolled out with governance and adoption support.
Learn moreReady to talk specifics?
Bring your architecture diagram — our principal engineers will give you an honest technical read, free.
Schedule a Consultation