Straight answers, up front
The questions prospects actually ask us, answered the way we'd answer them in the room. Anything missing? The contact form reaches real humans.
The basics
We design, build, secure and operate enterprise technology — cloud platforms, cybersecurity, data and AI systems, applications, workplace IT and networks — either as project delivery or long-term managed services, unified by our Bridge operations platform.
Our sweet spot is mid-size to large enterprises — typically 500 to 50,000 employees — plus fast-scaling companies whose technology stakes have outgrown their teams. We're candid when we're not the right fit.
Headquartered in Hyderabad, India, with 12 delivery centers worldwide, serving clients in 32 countries with follow-the-sun, 14-language support.
Assessments are fixed-price, transformations are milestone-based, and managed services are consumption or per-asset priced with SLA/XLA commitments. Where measurable, we offer shared-savings and outcome-linked pricing.
Assessments typically start within two weeks of signature. Managed-service transitions run 6–12 weeks depending on estate complexity. Emergency incident response starts the same day — call the 24/7 line.
Almost never — we extend them. The most common model is co-managed: your team keeps strategy and business-facing roles while we carry operations depth, tooling and after-hours coverage.
The fine print, in plain language
Managed platforms carry uptime SLAs to 99.99% depending on architecture tier, with service-credit backing. Workplace services add XLA commitments on employee experience metrics. Every SLA is in the contract, not the brochure.
We operate DPDP- and GDPR-aligned controls, offer India data-residency hosting for regulated workloads, and undergo annual independent audits (ISO 27001, SOC 2 Type II) whose reports clients can review.
Our AI-driven operations platform: it integrates your monitoring, ITSM and cloud tooling into one pane, applies predictive analytics to prevent incidents, and automates routine remediation. Clients get the same live dashboards our engineers use.
Yes — every managed contract includes a documented exit plan, knowledge-transfer obligations and data-return commitments. We win renewals through performance; lock-in is not a strategy we respect.
Core delivery is by SMAITS employees. We use vetted partners only for field logistics (e.g., hardware dispatch in remote geographies), always under our SLAs and security obligations.
Live dashboards 24/7, a monthly service review with trend analysis, and a quarterly business review covering costs, risks and an improvement plan — with the improvement commitments tracked like tickets, because they are.
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