The ServiceNow partner that stays
SMAITS Technologies does one thing: ServiceNow. Implementation partners come and go at go-live — we design, build and then run your platform, which changes what we're willing to build in the first place.
From ITSM admins to a full-platform practice
SMAITS began in 2008 administering service desks for a regional bank. When that client moved to ServiceNow, we went deep instead of wide — and never looked back. Today we are a specialist Now Platform partner with 350+ certified consultants and 60+ instances under long-term management.
Our founding principle survived the pivot: own the outcome, not just the ticket. We contract on adoption, deflection and data health — the numbers that prove a platform is working — not on hours burned.
Values we configure by
Own the Outcome
We sign up for adoption, deflection and data health — not effort. Our commercials and our culture both reflect it.
Out-of-Box First
Every customization is future upgrade debt. We configure before we customize, and we document why, every time.
Radical Transparency
Clients see our sprint boards, test results and CMDB health scores live — the same views our engineers use.
Long-Game Partnership
Average client tenure: 6.4 years. Implementation is week one of the relationship, not the end of it.
Automate Relentlessly
ATF coverage, IntegrationHub reuse, scripted health checks — if we do it twice, it becomes an accelerator.
Do the Right Thing
We'll tell you when you're over-licensed, over-customized or don't need us — especially then.
A specialist at scale
Follow-the-sun ServiceNow delivery
Twelve delivery centers provide 24/7 platform operations, upgrade windows in your quiet hours and support in fourteen languages.
| Region | Locations | ServiceNow capabilities |
|---|---|---|
| India (HQ) | Hyderabad · Bengaluru · Pune · Chennai | Full implementation, AMS, Center of Excellence, Bridge R&D |
| Middle East | Dubai · Riyadh | Implementation, data-residency advisory, Arabic-language portals |
| Southeast Asia | Singapore · Manila | 24/7 platform operations, service desk augmentation |
| Europe | London · Amsterdam | Advisory, GDPR-aligned instance operations, GRC practice |
| North America | Dallas · Toronto | Advisory, enterprise accounts, upgrade factory |
Meet the team behind the platform
Our leadership brings 200+ combined years of enterprise service management experience.
Meet Our Leadership