See it. Map it. Prevent it.
Discovery, Service Mapping and Event Management that turn infrastructure noise into service-aware operations — so the platform tells you what's breaking, for whom, before the phones ring.
What this practice delivers
Discovery Implementation
Agentless discovery of servers, network, storage, cloud and containers via MID Servers — scheduled, credentialed and tuned for coverage without disruption.
Service Mapping
Top-down maps that connect infrastructure to the business services it powers — so impact analysis is a lookup, not a meeting.
Event Management & AIOps
Alert correlation from your monitoring stack (Dynatrace, Splunk, Datadog, SolarWinds, Zabbix and more) into deduplicated, service-aware actionable alerts.
Cloud & Container Visibility
AWS, Azure and GCP resources plus Kubernetes workloads discovered and normalized into the CMDB with tags mapped to services.
ITAM: HAM & SAM
Hardware and Software Asset Management on the same data spine — license compliance and true-up readiness without the annual panic.
Proactive Operations
Anomaly detection and health-log analytics that open, enrich and route incidents automatically — with runbook automation closing the loop.
What clients typically achieve
The engagement, step by step
Deploy & Credential
MID Servers placed by network zone, credentials vaulted, discovery schedules tuned — coverage climbs weekly and we show you the curve.
Map What Matters
We map your top business services first — the ones on your status page — then expand mapping by business priority.
Correlate Events
Monitoring feeds are integrated and correlation rules tuned until on-call engineers trust the queue again.
Automate Response
High-confidence patterns get automated remediation; everything else arrives pre-diagnosed with impacted services attached.
Before you ask
Because Discovery without IRE tuning and CSDM alignment does exactly that. We configure identification and reconciliation rules first, define what should exist before discovering what does, and gate imports through data policies — coverage with hygiene, not instead of it.
No. ServiceNow Event Management sits above your existing monitoring as the correlation and action layer. Your tools keep detecting; the platform decides what deserves a human.
Read-only credentials, scheduled off-peak, throttled per subnet. In 200+ deployments we have never caused a production outage from discovery — and we publish the schedule so nothing is a surprise.
Yes, carefully — passive methods and integration with OT security tools rather than active scanning of sensitive networks. Manufacturing clients get a dedicated OT discovery pattern.
Often combined with
Ready to talk specifics?
Bring your instance stats and pain points — a certified architect will give you an honest read, free.
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