Strategy that ships. Operations that improve.
Platform roadmaps, governance and licensing advisory — plus 24/7 managed services with an upgrade factory that turns twice-yearly family releases into non-events.
What this practice delivers
Platform Strategy & Roadmap
A 3-year workflow roadmap sequenced by business value, with governance and operating-model design your team can actually staff.
Licensing & Commercial Advisory
Independent license-position analysis before renewals — right-sizing SKUs, fulfiller counts and modules against real usage.
Instance Health Checks
Fixed-price, two-week technical deep dive: performance, security posture, technical debt, upgrade readiness and a prioritized fix list.
Managed Services (AMS)
24/7 platform administration, incident support, enhancements and integrations under SLA — with a contractual continuous-improvement quota.
Upgrade Factory
N-1 currency maintained through automated ATF regression, skipped-release catch-ups and upgrade windows in your quiet hours.
Center of Excellence Enablement
We help you build your own CoE — governance boards, demand intake, standards and training paths — then step back into a supporting role.
What clients typically achieve
The engagement, step by step
Listen First
Week one is interviews and instance telemetry — how your business actually uses the platform, where it helps and where it hurts.
Model Options
Two or three genuinely different paths, costed, with risks stated plainly — including the option to consolidate and do less.
Sequence by Value
Every roadmap initiative gets an owner, a metric and a kill criterion; early wins fund later ones.
Operate & Improve
Under AMS, quarterly value reviews track adoption up, debt down, costs honest — dashboards open to you at all times.
Before you ask
Platform administration, incident and request support, minor enhancements (banked hours), integration maintenance, upgrade execution, health monitoring and quarterly improvement commitments — all under one SLA-backed contract with named engineers who know your instance.
ServiceNow ships two family releases a year and supports N-1. Our upgrade factory maintains automated ATF regression for your instance, rehearses in sub-production, and executes in agreed windows — most clients upgrade within 8 weeks of release with zero business disruption.
Yes. We're a services partner, not a license reseller — our advisory fees don't grow when your license bill does. Clients typically recover our fee several times over at the first renewal we support.
It's our most common model: your team owns strategy and business relationships; we carry depth, after-hours coverage and upgrade muscle. The split is defined in a responsibility matrix, not left to assumption.
Often combined with
Ready to talk specifics?
Bring your instance stats and pain points — a certified architect will give you an honest read, free.
Schedule a Consultation